Power and bulbs
How are the lamps powered?
Most of our lamps are rechargeable. They charge from the USB cable supplied, so any US USB charger works, and they run without a cord once charged. The corded ones plug into an ordinary outlet and are rated for 110 to 120V. Each product page says which.
Is there a bulb to change?
Most of our lamps have the light built in as an LED, so there is no bulb to change. Where a lamp takes a bulb, the fitting and what is in the box are listed on the product page.
Can I dim it?
Some pieces dim and some do not. It is stated on each product page. Do not put a corded lamp on a dimmer switch unless its page says it is dimmable.
Installation
Do I need an electrician?
No. Every fixture we sell either plugs into an ordinary outlet or runs on a rechargeable battery. Our corded wall sconces come with a cord that goes into the nearest outlet, and the rechargeable ones have no cord on the wall at all. You are hanging a picture, not rewiring a wall.
How do the plug-in sconces attach?
A couple of screws into the wall, then the cord runs down to the nearest outlet. Most people either leave the cord visible, which suits the style, or run it inside a slim cord cover.
How high should a sconce go?
Beside a bed, 30 to 36 inches above the mattress puts the light on the page rather than in your eyes. In a hallway, 60 to 72 inches from the floor and 8 to 10 feet apart. Either side of a mirror, 6 to 9 inches from its edge and roughly at eye level.
Can I hardwire one instead?
Our fixtures are supplied as plug-in or rechargeable and we do not recommend converting them. If you want a hardwired installation, that is work for a qualified electrician and is outside what the product is supplied for.
Sizes and finishes
Is the price for one or two?
Where the product name says "Pair", the price is for two. The exact count is on every product page.
How big is it?
Full dimensions are on each product page. Please measure before you order. A lamp reads very differently in a room than it does on a screen.
Will the finish match the photograph?
Stone, metal and glass finishes photograph differently on different screens, and warm tones in particular shift with the light in your own room. If a close match matters, email us and we will tell you honestly how a piece reads in person.
Where we ship
Do you ship outside the US?
Not at the moment. We deliver within the United States only, and our corded lamps are supplied with a US plug.
Can I use it outdoors, or in a bathroom?
No. Our range is for indoor use in dry locations. None of it is rated for wet or damp areas.
Ordering and delivery
Where does my order ship from?
Our lamps ship from our supplier's warehouse in China. We are based in Indonesia.
How long does delivery take?
Every product page gives its own delivery time, door to door, including the time it takes to dispatch. Most orders arrive in 6 to 20 days, depending on the lamp. Orders placed at a weekend or on a public holiday start processing the next business day.
Will I pay import duty?
No. Import duty is paid before the parcel reaches you and is already in the price. If a carrier ever asks you for a charge on delivery, tell us and we will cover it.
When do I get tracking?
You will get a tracking number by email as soon as your order ships. Tracking often takes 24 to 48 hours to start updating, and parcels from China can take a few days to show movement. A number that shows nothing on day one is normal, not a problem.
Why did my order arrive in two parcels?
Items in the same order can ship separately and arrive on different days. There is no extra charge, and each parcel has its own tracking.
What will the packaging look like?
Your order ships direct from our fulfilment partner, so it may arrive in partner packaging rather than ours. The item inside is the item you ordered. We would rather tell you now than surprise you at the door.
How do I pay?
Checkout runs through PayPal, which also lets you pay by debit or credit card. We never see or store your card details.
Returns
What is your returns policy?
You have 30 days from delivery to request a return. Items need to be unused, in their original packaging, and in resalable condition. There are no restocking fees.
How do I start a return?
Email support@moriandlys.com with your order number before sending anything back. A parcel sent back without a return address from us may not reach anyone and cannot be refunded.
Who pays return postage?
If you changed your mind, you do, and the return address may be outside the US. If the item arrived damaged, faulty, or is not what you ordered, we pay. We will send a prepaid label or simply replace it.
It arrived damaged. What now?
Tell us within 48 hours of delivery and attach a photo of the item and the packaging it came in. We will replace it or refund you in full. For lower-value pieces we usually will not ask you to send anything back.
Can I cancel?
Yes, free of charge, any time before your order is dispatched. Email us as soon as you can.
Still stuck?
Email support@moriandlys.com. We answer every message, usually within one business day.