Shipping policy

Shipping

Where we ship from

Each lamp ships from one of two places, and its product page says which: a warehouse in the United States, or our supplier's warehouse in China. We are based in Indonesia.

Where we ship to

We currently deliver within the United States only.

Delivery time

Every product page gives its own delivery time, door to door, including the time it takes to dispatch.

From our US warehouse: most orders arrive in 4 to 10 days.
From China: most orders arrive in 6 to 20 days, depending on the lamp.

Orders placed at weekends or on public holidays begin processing on the next business day. If an order is going to take longer than the time on its page, we will email you with a revised date, and you can cancel for a full refund instead.

Import duty

For lamps shipped from China, import duty is paid before the parcel reaches you and is already in the price. If a carrier ever asks you for a charge on delivery, tell us and we will cover it.

Shipping cost

Shipping is free on every order. The price you see is the price you pay. We never add charges after an order is placed.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 24 to 48 hours to begin updating, and parcels from China can take a few days to show movement.

Packaging

Your order ships direct from our fulfilment partner, so it may arrive in partner packaging rather than ours. The item inside is the item you ordered.

Orders that arrive in more than one parcel

If you order several items they may ship from different warehouses and arrive on different days, at no extra cost to you. Each parcel has its own tracking number.

Delivery address

Please check your address carefully at checkout. If an order is returned because the address was incorrect or incomplete, we will contact you to arrange redelivery, which may require a further shipping charge.

Lost or delayed parcels

If tracking has not updated for 10 business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we will replace it or refund you in full.

Electrical fittings and voltage

Our corded lamps are supplied with a US plug for 110 to 120V North American outlets unless the product page states otherwise. Rechargeable lamps charge from the cable supplied.