Refund policy

Returns and Refunds

We want you to be happy with what you ordered. If you are not, this is exactly how returns work. No restocking fees, ever.

Return window

You have 30 days from delivery to request a return. Items must be unused, in their original packaging, and in resalable condition.

How to start a return

Email support@moriandlys.com with your order number, and a photo if the item arrived damaged or faulty. Please wait for our reply before sending anything back. We will give you the correct return address, and a return sent without one may not reach us.

We answer return requests within one business day.

Who pays return shipping

You changed your mind: you pay return postage.
The item arrived damaged, faulty, or is not what you ordered: we pay. We will send a prepaid label or arrange a replacement.

Damaged or faulty on arrival

Tell us within 48 hours of delivery and include a photo of the item and its packaging. We will replace it or refund you in full. For lower-value items we will often not ask you to send anything back.

Refunds

Once your return arrives and has been checked, we process the refund within 5 business days to your original payment method. Your bank or PayPal may take a further 3 to 10 days to display it. Shipping charges you paid are refunded only where the item was faulty, damaged, or incorrect.

Cancellations

You can cancel free of charge at any time before your order is dispatched. Email us as soon as you can. Once an order has shipped, the return process above applies.

What we cannot accept back

Items requested for return more than 30 days after delivery
Items that have been installed, modified, or damaged after delivery
Items returned without a return address from us

Your statutory rights

Nothing in this policy limits the consumer rights you have under the law of the country you live in. Where local law gives you stronger rights than this policy does, those rights apply.